The word “support” can mean a consultation, organising individual steps or a comprehensive project. Before comparing prices, find out what result each provider is actually offering.

Ask for a list of specific services

Find out who looks for options, prepares documents, communicates with the parties involved and makes decisions. Ask what is limited by the number of enquiries, viewings or revisions. Ask for third-party costs and the work of specialists to be shown separately.

Check how you will work together

Agree on how documents are shared, how often you receive status updates and what happens if the task changes. Define the criteria for completion. A promise of decisions by authorities or landlords is no substitute for a description of the work the provider will actually do.

What a provider's proposal should answer

Ask for a description of the goal, the scope of work, the input you need to provide and the criteria for completion. Clarify which limits apply to viewings, enquiries, meetings and revisions, and what is agreed as a separate task. Do not settle for a package name or a general promise of support. If other professionals are involved, find out their role and how their costs are agreed. A clear proposal lets you compare providers against the same task, without mistaking a longer list of marketing phrases for a larger confirmed scope of work.

How to test the terms on one scenario

Take a real task, such as a flat search while your arrival date is still open. Ask the provider to explain what the team does, which decisions stay with you and how the work changes if the date moves. Clarify how documents are handed over and how status updates work. At WeRumo, a consultation is included in all three packages; without a package it costs €1,000. This is not a guarantee of decisions by landlords or authorities. Use the scenario to test the limits of the specific help and the willingness of everyone involved to act, rather than asking for promises about other people's decisions.

What to check

  • Compare proposals against the same task.
  • Clarify what the consultation includes and where it ends.
  • Check what costs extra.
  • Ask for the terms to be confirmed in writing.

Example situation

At WeRumo, a consultation is included in all three support packages. Without a package, the consultation and a written plan cost €1,000.

Next step

Choose a clearly defined scope of help with a measurable end point, not the broadest promise in the headline.

Official information on this topic

Checklists and examples are organisational recommendations. Requirements depend on the procedure, the city and your situation; check them with the relevant office before you act. Please discuss legal and tax questions with an authorised professional.

This article was prepared with the help of AI. The example illustrates the approach and does not describe a client case.